Coronavirus has undeniably changed every aspect of our lives. Since the outbreak, a new normality has been created as individuals and businesses have adapted to the unique challenges we face in 2020. The same can be said about the lettings market which has transformed. The way agents, landlords and tenants operate has changed dramatically. Managing your portfolio in the midst of a pandemic is no easy task and while many have adapted quickly, others have been left behind. It did appear that the worst of the pandemic seemed to be over, but with the number of cases on the rise and lockdown and social distancing measures being tightened again, the future is still very much uncertain. Ensure that your agency operates effectively in the new normal and emerges from this pandemic in a strong position.