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What are the challenges facing councils and social housing associations when trying to manage their housing portfolios?

Social Housing November 29th, 2019
What are the challenges facing councils and social housing associations when trying to manage their housing portfolios?

Social Housing is one of the largest operations in the UK, aiming to provide affordable housing for those unable to match the ever-increasing rent demands of the PRS sector.

These schemes are an invaluable resource and contribute to the wellbeing of individuals and family’s all over the UK. Everyone deserves to have a roof over their head and social housing has been, and continues to be, a step-in the right direction in attaining housing for all. Unfortunately, the reality is, according to The National Housing Federation which represents housing associations, England needs about 145,000 new social homes every year, including 90,000 at below-market rent. In 2018 only 6,000 social rented homes were built. This is dramatically lower than the promise made and reflects the consequence of sharp government funding cuts for new social housing since 2010. Political parties have made pledges to address this issue in the years to come as seen in their manifesto’s so hopefully this will change.


One of the topics that hasn’t attracted as much media attention is the potential for digital transformation within the sector:

When one thinks about the challenges facing employee’s trying to manage large housing portfolio’s, one can reference the high number of applicants, the quantity of paperwork and the compliance requirements. Tracking a tenancy means hours of searching through spreadsheets or old legacy software and communication techniques are limited to both email and text. However, what makes matters worse is that recruiting and retaining the staff is so difficult and to make sure that due process is carried out and the living standards are met is almost impossible. However, it is not all doom and gloom. By digitally linking interactions and processes, housing associations can gain greater visibility into their operations and can make property management more efficient. This subsequently helps saves time and money allowing employees to focus on the more important issues in their day to day.


Arthur’s role…

When we look at Arthur’s role in the context of digital transformation, we are providing a modern management solution that can interact with new technologies to help address the very clear pain points in the industry. A dashboard to simplify the day to day, a platform to track the whole tenancy journey and a series of apps to help communicate with tenants and contractors. All relevant compliance documents are stored in one place and can help staff keep their housing compliance and living standards. We can see that there are many technologies that that focus on modernising the household; whether it is monitoring energy levels or installing an automatic identification lock. Arthur is modern take on older legacy software’s. We add value by providing a system that can help house those who need it but more efficiently.

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