Senior Customer Success Manager

  • Full Time
  • London

Website Arthur Online

Senior Customer Success Manager

Needed by a rapidly growing proptech start-up (cloud-based property management platform). Growing presence in the UK with over 1,000 business clients, 70,000 rental units and £30m of rent processed monthly. Used in over 30 countries, with plans to continue expanding internationally.

We are looking for a highly ambitious and personable individual to lead our customer success team. In this capacity, they will be joining our overall growth team and will be responsible for some of our largest clients, implementing the highest standards in customer service and maximising revenue.

This person will have exceptional commercial drive and be passionate about relationship management.


  • Account ownership of our largest clients; ensuring revenue goals are met (and surpassed) and resolve complex queries
  • Managing and analysing the data of communication mechanisms between clients. Primarily using Intercom, & email
  • Build and grow relationships ensuring all stakeholders understand our value proposition
  • Partner with customers to establish business outcomes and set KPIs to track and deliver outcomes
  • Actively seek opportunities to grow revenue with new and existing relationships
  • Active involvement in developing our tech stack, capturing client requirements by working closely with our dev team
  • Managing, and training, our growing dedicated customer success team


We are at a pivotal stage in our growth story, having recently raised significant growth funding. We have proven our ability to deliver a market leading product, our task is now to get the world on board. We are forming a team of capable and driven individuals to take us to the next stage of rapid growth and expansion. We are looking for:

  • Unrivalled commercial acumen and proven capability of building revenue generating relationships
  • Demonstrable evidence of partnering with customers to create business outcomes and setting KPIs
  • 3 – 5 years’ experience within commercial roles, ideally in B2B SaaS
  • Strong leadership qualities
  • Quota carrying experience and a track record of success
  • A high level of emotional intelligence
  • Strong academics
  • Excellent time management and organisational skills
  • Enthusiasm, dedication, and a willingness to learn


  • Base salary of £40,000 – £60,000 (based on experience)
  • Share options potential (based on performance)
  • An opportunity to really grow your career by taking ownership of business-critical tasks at the highest level
  • Exposure to founders
  • 23 days holiday (increasing to 25 days after 2 years of service)
  • Casual dress
  • Office dogs
  • Young, vibrant office near Camden Town, London (NW1)
  • Regular team social events


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