"I no longer need to do manual calculations as Arthur Online’s automated process does it for me"

Tell us about your business

• We’re property managers of a portfolio based mainly in Greater London
• It’s a new business. We started with 3 units a few years ago and now we’re up to 34
• We own a mix of residential and commercial
• The plan is to keep expanding and to continue using Arthur Online to manage our properties

What are your biggest operational challenges?

• Keeping on top of money going in and out of the bank
• Keeping track of tenants’ balances and how much is owed to each landlord
• Being able to identify what is owed to who, whether that’s the tenant, owner or us

How has Arthur Online helped you overcome these challenges?

• I no longer need to do manual calculations as Arthur Online’s automated process does all that for me
• Arthur Online starts an automated process upon receipt of rent from the tenant which credits the owner whilst deducting our management fees
• This also automatically calculates the amount the owner is due on a monthly basis whilst keeping a record of the amounts due to our company at the end of the month, which we can then transfer to our business account
• Arthur Online reduces the risk of spending or paying out money to the wrong recipient

What add-on features do you find most useful?

• The QuickBooks integration is very useful as it gives us a live bank feed
• I have also used the bespoke statement service, which is really great
• The fact Arthur Online was ready to make a bespoke statement for me felt good. It was at a reasonable price and they offer ongoing support and updating/editing. My business is new and other platforms I used were not so accommodating

You’ve been using Arthur Online for a while now, what do you think of their ongoing customer support?

Excellent!

• Quick responses
• The team go out of their way to offer support for things even outside of Arthur Online
• All teething problems dealt with efficiently

How much time has using Arthur Online saved you and your team?

• It hasn’t wasted time that’s for sure!
• Arthur Online is where I manage my properties, so the manual work is now all through the software
• The work has to be done anyway, and I feel Arthur Online is a reliable platform that helps me do that work