I no longer need to do manual calculations as Arthur Online’s automated process does it for me

Blossom Estates

Units 7
Sector focus Commercial property
Portfolio type Single-lets
Using Arthur Online since May 2018
The fact Arthur Online was ready to make a bespoke statement for me felt good. It was at a reasonable price and they offer ongoing support and updating/editing. My business is new and other platforms I used are not so accommodating
Aron Warfman, CEO, Blossom Estates
Arthur Online starts an automated process upon receipt of rent from the tenant which credits the owner whilst deducting management fees
Quote by Aron Warfman, CEO, Blossom Estates

Tell us about your business

  • We’re property managers of a portfolio based mainly in Greater London
  • It’s a new business. We started with 3 units a few years ago and now we’re up to 34
  • We own a mix of residential and commercial
  • The plan is to keep expanding and to continue using Arthur Online to manage our properties

 

What are your biggest operational challenges?

  • Keeping on top of money going in and out of the bank
  • Keeping track of tenants’ balances and how much is owed to each landlord
  • Being able to identify what is owed to who, whether that’s the tenant, owner or us

 

How has Arthur Online helped you overcome these challenges?

  • I no longer need to do manual calculations as Arthur Online’s automated process does all that for me
  • Arthur Online starts an automated process upon receipt of rent from the tenant which credits the owner whilst deducting our management fees
  • This also automatically calculates the amount the owner is due on a monthly basis whilst keeping a record of the amounts due to our company at the end of the month, which we can then transfer to our business account
  • Arthur Online reduces the risk of spending or paying out money to the wrong recipient

 

What add-on features do you find most useful?

  • The QuickBooks integration is very useful as it gives us a live bank feed
  • I have also used the bespoke statement service, which is really great
  • The fact Arthur Online was ready to make a bespoke statement for me felt good. It was at a reasonable price and they offer ongoing support and updating/editing. My business is new and other platforms I used were not so accommodating

 

You’ve been using Arthur Online for a while now, what do you think of their ongoing customer support?

Excellent!

  • Quick responses
  • The team go out of their way to offer support for things even outside of Arthur Online
  • All teething problems dealt with efficiently

How much time has using Arthur Online saved you and your team?

  • It hasn’t wasted time that’s for sure!
  • Arthur Online is where I manage my properties, so the manual work is now all through the software
  • The work has to be done anyway, and I feel Arthur Online is a reliable platform that helps me do that work