This article is linked to understanding tasks
It is worth adding to Arthur`s default task types so that you can drill down in reports and on screen for task associated with a type
Go to Tasks>Task Type:
Now select Add Task Type and only tick the box to ‘share with your tenant’ if you want that option available to the tenant when they raise an issue.
Go to Tasks>Add Task
Click on Task Type dropdown and select Add Task Type
You can filter your task by Task Type:
You can create in reports>custom reports>task a report for a particular task type
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