Clients that require work on their account to rectify their financial data can have that done by a member of the financial team.
The team will investigate and if the problem is as result of;
- An issue within Arthur, no charge will be applied.
- A user error either within Arthur or Xero/Quickbooks where we did the integration then a quote will be provided to rectify the account. Work of this type is charged at £25.00 + vat per hour and will include rectifying data both in Arthur and Xero/Quickbooks.
- For clients that have mapped and integrated Xero/Quickbooks themselves there is a charge £45.00 + vat per hour to investigate and help correct the issue.
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