How to add a credit note

A credit note is applied to any statement where a refund or an adjustment needs to be made

To issue a credit note, you will need to do the following:

Create the Credit Note

Step 1

a. Selecting Add Transaction – Choose the appropriate transaction type and insert a negative amount that you would like to credit. In this example, we are crediting the tenant rent statement so we have chosen rent as the transaction type. The Transaction type should be the same as the transaction you would like to apply the credit note to*

b. Choose paid to/by as tenant, owner or contractor

c. Enter the sum as a negative amount

Step 2

Allocate Negative amount to the charge generated

Input the amount you will credit

Step 3

The outstanding credit should now be allocated to the respective charge.

Reverse transaction

This effectively creates a credit note and reverses the transaction. The above option is the preferred route.