A credit note is applied to any statement where a refund or an adjustment needs to be made
To issue a credit note, you will need to do the following:
a. Selecting Add Transaction – Choose the appropriate transaction type and insert a negative amount that you would like to credit. In this example, we are crediting the tenant rent statement so we have chosen rent as the transaction type. The Transaction type should be the same as the transaction you would like to apply the credit note to*
b. Choose paid to/by as tenant, owner or contractor
c. Enter the sum as a negative amount
Allocate Negative amount to the charge generated
Input the amount you will credit
The outstanding credit should now be allocated to the respective charge.
This effectively creates a credit note and reverses the transaction. The above option is the preferred route.
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