There are three scenarios
The first step – Close the old tenancy and refund the deposit as normal. When closing the tenancy please ensure you select your “Dummy deposit bank account”
Click here – For steps on how to close the tenancy within our new closing tenancy screen.
Steps on how to handle deposits held in custodial scheme Xero
Second step – Upon creating the new tenancy
Please note “deposit already held ” is a custom analysis code that is mapped to your custodial scheme nominal code in Xero or QB
for further instructions on deposits already held please see:
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