On the tenancy, add a transaction with the transaction type Registered deposit charge. This will create the charge in the tenant deposit statement (filter statement).
Select Save Transaction and conduct a synchronisation between Arthur and Quickbooks.
Go into your Quickbooks’ ‘Banking’ page and match the bank line with the relevant deposit invoice posted by Arthur
Initially, the deposit needs to transfer back into the main tenant account in preparation for its return. This is created in Arthur using the Add Transaction within the tenancy, and use transaction type “Deposit Transfer to Rent Account”
*Ignore this step if there are no deductions to the tenant.*
This is done within the tenancy in Arthur. Select Add Transaction and enter a transaction e.g. sundry charge or disbursement depending on what you’re deducting. This will decrease the amount owing to the tenant.
Select More > Close Tenancy. At the point of closing the tenancy you will be prompted to enter a bank account from where the refund is coming from. You will choose the account the refund is paid out from.
Now Sync to QuickBooks
In QuickBooks Go to ‘Banking’. You can then reconcile the tenant remittance transaction against the payments (refund) made to the tenant on QuickBooks (see below)
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