Find the tenancy where you wish to issue a refund to the tenant and then add a transaction via the tenant rent statement as shown on the image below;
You must then enter the correct information regarding the refund as shown on the below diagram. If refunding rent the transaction type will vary between a “rent charge”and a “direct rent”;
If you are refunding anything other than rent you may select the relevant transaction type.
Note: For a refund you must enter the Amount net with a minus (-) sign ahead of the amount you are going to refund. Refer to the image below!
Once you have added this transaction, you need to synchronise your account. To do so, go to Financials > Go To QuickBooks Online Screen > Synchronise
Within QuickBooks, go to Banking
Locate the spent item that is being refunded.
Ensure you set transaction type to Expense and category to Debtors.
Select +New > Receive Payment
Input the customer name and allocate the expense to the credit note refund you created from Arthur.
Run a sync to complete the process. You can see the final statement below
Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below