Understanding Reminders (scheduled messsages)

*Only available for Professional and Enterprise packages


What is a reminder?

Reminders are scheduled repeating messages. For example you may want to send an email every week to the tenants in a building reminding them to take rubbish out for collection.


Where is a reminder sent from?

A reminder is a recurring message. This can be sent from;

  • Property
  • Unit
  • Tenancy
  • Tasks
  • Workorders




Who are the recipients of a reminder?

  • Tenants
  • Property managers
  • Property owners

What type of message can be sent?

  • Email
  • SMS
  • Notifications


Add a reminder

To do this go to Tenancy>Reminders>Add Reminder

  • Add a name to the reminder
  • Add description (No need to put names this is merged from the data)
  • Add frequency
  • Add time you want it sent (GMT only applied)
  •  email, text or both

How to test this for yourself:

  1. Go to a tenancy
  2. Right hand side click on “Reminders”
  3. Add Reminder
  4. Enter a title (name), and description
  5. Enter the start date for today
  6. Enter the start time to be 5 minutes ago in the UK
  7. Tick a property manager event, e.g. email

Where to bespoke your own automated messages if your not happy with the default ones

Go to Settings>Events>Reminders and look inside our default messages to edit

Still have a question?

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