How to set up the FixFlo integration

What is Fixflo

Fixflo is the UK’s market-leading lettings, block and commercial repairs and maintenance management software, making end-to-end repair management simple.

Getting Started

1. How do I subscribe?

Go to the Arthur Store > Workflow Integrations > Fixflo > you will be given two options on subscribing:

• New Customer: Select Subscribe to this service
• Already a Fixflo User: Select I’m already a Fixflo customer, you will be prompted to fill in the following details
  

  Log in to your Fixflo account > go to my profile > scroll down to authentication tokens > copy the Arthur authentication code and add it to the Agency custom domain field in Arthur
  

2. Tenant/Occupant App

Once subscribed, the Occupant app will update with a new button called ‘Raise Maintenance Issue’ (this is only available under the Fixflo integration)
‘Raise Other Issue’ is a Arthur only issue type

3. Fixflo Tasks on the Manager Account

Once the tenant has raised a Fixflo task, it will come back into your manager account as a ‘Fixflo task’.
You can filter to only Fixflo tasks by using the filters on the left side>task type>’Maintenance (Fixflo)’.
All work will be done through Arthur only.

When you click into the task, the description of the Fixflo issue will pass through into the description.
A pdf report will be generated by Fixflo and uploaded to the documents section of the task.

Please note: If you are existing Fixflo user, you will continue to pay your subscription on Fixflo, not Arthur.