How to Undo a Tenancy Remittance after doing a Closing Statement

When a tenancy has ended, as a property manager, you will often have to remit a sum of money back to the tenant. Occasionally, mistakes can be made, and you may have to undo the remittance. This is a guide how

For Arthur and Arthur/Xero users

Step 1:

Locate the remittance that you intend to do. Click the dropdown on the far right and select Undo Remittance

Step 2:

Select Confirm to undo the remittance. Now the remittance has been removed and you owe the same amount to the tenant as prior to conducting the initial remittance

For Xero Users

Step 1:

First, you must undo the remittance as shown in Arthur (as shown above). However, this does not also undo the remittance in Xero.

Step 2:

To undo the remittance in Xero, you must find the transaction. From here you select ‘Options’ followed by ‘Remove and Redo’

Step 3:

As shown below, you can now see the Credit Note, but with no associated refund. You then need to run a sync.

For QuickBooks Users

Step 1:

First, you must undo the remittance as shown in Arthur (as shown above). However, this does not also undo the remittance in QuickBooks.

Step 2:

To undo the remittance in QuickBooks, you must locate the reconciled transaction in QuickBooks. Select “Banking” > “In QuickBooks” when you have found the reconciliation select the “undo” button.

Step 3:

You then need to run a sync and make any changes you need to from then on.

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