In this scenario the user has incorrectly matched money to the wrong invoice in Xero and synchronised that with Arthur, producing two problems.
The process of removing and redoing as explained below, is also relevant if you have reconciled the wrong receipt with the wrong transaction.
Find the transaction in Xero by first going to your Dashboard and selecting you relevant Bank.
Then select the reconciled transaction made.
Once you have clicked “Remove and Redo” you will have unallocated the receipt from the invoice putting you back to where you where before reconciling. Now re-sync with Arthur and you will note that the receipt in Arthur tenancy statement has now gone. Image below
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