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How to use Automation to get the system to automatically raise a workorder when a tenant raises a specific issue

Arthur can automatically create and route a workorder based on a specific tenant issue. For example, I want all boiler-related issues to go straight to a specific contractor.

 

Go to automation

 

Create custom trigger

 

 

Set the conditions

 

 

Create the action>create workorder

 

In this example the due date is set to +1 day from the start date of the job which is set to the same day as the created date

 

 

 

Once created it will display in automation

 

 

 

How will this now work

 

Tenant when raising a boiler issue will generate the task for the manager with the created workorder generated by the system

 

 

As seen by Manager

 

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