How to use the companion app to handle incoming tenant issues

Dealing with incoming tenant issues will depend on the nature of the issue. Three scenarios are often played out.

Common tenant issues that tenants raise.

1. An issue that will require no response
2. An issue that will require a message only
3. An issue that will require a workorder

Click on pending tenant issues

An issue that will require no response

Click into the issue >Update status>completed

An issue that will require a message only

Once a message has been sent then the task can be completed

An issue that will require a workorder

See  how to add a workorder