Arthur provides a Paid import service for clients
If you decide to do this yourselves and encounter problems it`s impossible for us to identify the problem due to the complexity of an import. Each spreadsheet is linked and must be done in the correct order listed below. Because of the linked sheets, a single cell could create a problem.
The order of imports are:
Go to settings>import data
To roll back an import that needs redoing go to import file>roll back
In order to import tenants and recurring charges, you’ll need to add in tenancy reference. You can export a file via custom reports. Group tenancy> add tenancy reference and tenant name as fields> Run report via CSV.
Our support staff are ready to help with any technical issues.
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