How to raise an Issue, track it and add further information to it

Raise an issue

Step 1

 

Step 2

Choose issue type

 

Step 3

Add description (min 25 characters) + photos if applicable>submit

 

 

Track an issue

Step 1

 

 

Choose the issue you wish to track

 

 

or filter for all specific issues

 

 

View details, and add additional information

Details screen: – Scroll down to see further options including

  • EditĀ 
  • MessagesĀ 
  • Upload additional files

 

 

Scroll down to view additional options

 

 

 

View the activity log screen

This will reveal whats happening with the issue in more detail

 

 

Still have a question?

Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below