Close Navigation
Property Manager Sign up as a
Property Manager
It takes just 15 seconds with no credit card needed

By submitting your details, you are agreeing to our Terms and Conditions

Returning deposits to multiple tenants within a tenancy (Xero Users)

Step 1:

Initially, the deposit needs to transfer back into the main tenant account in preparation for its return. This is created in Arthur using the ‘Add Transaction’ within the tenancy, and use transaction type Deposit Transfer to Rent Account – make a transaction for each tenant that is being refunded (within the tenancy).


Step 2:

Dealing with disbursements (If there are no disbursements/deductions go straight to step 4 then to Step 5)

This done through the tenancy in Arthur. Select Add Transaction and enter disbursement charge/sundry charge (these are the deductions). This will decrease the amount owing to the tenant and count as a deduction  – make a deduction transaction for each tenant that is being refunded (within the tenancy).


Step 3:

Allocate the deposit transfer to rent account transactions to the relevant deductions. In this example I allocate 150 deposit for Louise to a £45 deduction leaving Louise with a £105 deposit refund.

Step 4:

Once all deposits are created and allocated to the relevant deductions for each tenant. Select More > Close Tenancy




Step 5:

You can now match the refunds on the reconciliation page in Xero.

Still have a question?

Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below