Close Navigation
Property Manager Sign up as a
Property Manager
It takes just 15 seconds with no credit card needed

By submitting your details, you are agreeing to our Terms and Conditions

How quickly do we respond to reported technical problems by clients

Dealing with incoming issues is prioritised into:

Blockers

This is where the effect on your business is at the most severe and there is no workaround. This is given a Priority 1

Critical

This where the effect on your business is medium-high and there is a less than effective workaround. This is given a priority 2

Important

This is where the effect on your business is low-medium and there is an effective workaround. This is given a Priority 3

Improvements

When a customer suggests an improvement to a current feature we will first assess the impact and the global need. We will then advise you of our decision.  This is given a Priority 4

New Features

When a customer suggest a new feature it goes through a process before being approved. We will then advise you of our decision. This is given a Priority 5

In our experience most issues fall into Priority 3  so that tends to be a default. The priority assigned dictates the amount of time we give ourselves to deal with your incident or request. To see in more details including timeframes  please see our SLA agreement

Still have a question?

Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below