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How to set communication preferences

This includes setting up:

  1. Show message as read for all when one member of the team has read the incoming message
  2. Set the sender name for SMS
  3. Set up the email appearance

Go to preferences>communication

 

 

 

1. Show message as read for all when one member of the team has read the incoming message

From here you can set messages to ‘read’ for all other team members if read by a team member

 

2. Set the sender name for SMS

From here you can set the sender’s name

 

3. Set up email appearance

This is currently for all automated emails leaving Arthur. This will later include manual messages sent

The emails will show the customer logo if they set it to show in personalisation (email)

 

The emails will show the footer if they set it to show in communication preference (email)

 

The emails will show the invitation if they set it to show in communication preference (email)

 

The colours of the email will reflect the same colours in their settings in communication preference (email)

 

 

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