In Property Managers account on Arthur there is a tab called General Information at Property and Unit Level. When data is entered it can be shared. with tenants and the contractor *Please note that Property information is shared with everyone in the building. At Unit Level just with incoming tenants.
The ability to add information as a template so it can be used again is only for professional and enterprise users
Go to Properties/unit>General Information>Add general information
Add the information and share if applicable. This will appear on the tenant app and the contractor workorder
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