This can be done by both the Property Manager or Letting Agent. The actual process of getting the reference is currently outside of Arthur. All reference document can be added to Tenancy>Documents. On adding a prospective tenancy Arthur will assume references will be sort.
Go to Tenancies>Prospective
View the Tenancy>More>Ref Passed or References Failed
Click on either Passed or Failed and a number of default actions will run. This is linked to Automated events
Go to Settings>Automated Events>Tenancies to see what will run:
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