How to inform tenants references have passed or failed

This can be done by both the Property Manager or Letting Agent. The actual process of getting the reference is currently outside of Arthur. All reference document can be added to Tenancy>Documents. On adding a prospective tenancy Arthur will assume references will be sort.

Go to Tenancies>Prospective

View the Tenancy>More>Ref Passed or References Failed

So What Happens When Clicked?

Click on either Passed or Failed and a number of default actions will run. This is linked to Automated events

Go to Settings>Automated Events>Tenancies to see what will run:

Still have a question?

Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below