Asking your recipient to check these folders is often the best place to start – if it has landed here, they can ‘whitelist’ Signable to ensure future emails are sent straight to the inbox.
Often your clients will be expecting an email from your address, please remind them that the email will come from firstname.lastname@example.org.
When sending to multiple parties, your envelope will be sent according to the order you’ve entered the party email addresses. Once sent, you can’t adjust the signing order itself, so the party signing before your recipient will need to sign before they will receive the envelope email.
If an email has bounced, the sender of the envelope will need to correct the email and resend the document
To reverse this (with permission from the recipient), please contact Signable on. 0800 612 6263 / 0117 214 0 412
This is usually as a result in an edit of a name in the tenant record or a deletion of a Person record from Contacts. To fix this delete the record from tenancy>tenant and re add the tenant. See 2nd image below
To correct this delete the tenant and re-add
Special fill-able form fields embedded inside a document are not supported by this process. They will be returned blank
When trying to send PDF that are password protected an error will occur. Signable cannot handle these documents type. This is very common with EPC`s downloaded from the government website.
This may happen as a result of spacing between the last piece of text and the variable string. Put an additional space in.
This happens when you have inadvertantly put your name in the wrong box
Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below