Troubleshhoot recurring charges

1. My recurring charges keep generating rent after the tenancy has been set to past

Step 1

Ensur your events are enabled


Step 2

Ensure that the action to disable the recurring is ticked when updating the tenancy to past. It maybe that the recurring ahs already been created and so check and void the transaction


2. Why does my recurring not show on the tenancy summary and on the next rent due date on the tenancy index page

Tenancy summary page:

Tenancy index page:

In order to show, the process we must have a start date of the latest today, otherwise it will not show  until the start date is met. Check tenancy>recurring>start date:

Still have a question?

Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below