Troubleshoot mailmerge

My document is blank

This will occur if you are mailmerging the wrong format. To mailmerge the uploaded document must be a .docx NOT a .doc file

My document has moved text down during the merge

Avoid complicated formatting and footers. We advise that you strip these out by copy and pasting to notepad and then putting back into a word document. Mailmerge and digital signature work best with simplistic documents

My document has overlapped when converting to PDF

Avoid conversion to PDF if your sending off for DIGITAL signature. Conversion can cause distortion and its an unecessary conversion as signable will convert to PDF

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