This will occur if you are mailmerging the wrong format. To mailmerge the uploaded document must be a .docx NOT a .doc file
Avoid complicated formatting and footers. We advise that you strip these out by copy and pasting to notepad and then putting back into a word document. Mailmerge and digital signature work best with simplistic documents
Avoid conversion to PDF if your sending off for DIGITAL signature. Conversion can cause distortion and its an unecessary conversion as signable will convert to PDF
Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below