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Troubleshoot messaging

1. No emails are leaving Arthur

Ensure your events are enabled. Go to settings>automated events>enable

2. I posted a message to myself and it was not received

Having yourself as a recipient within your own account will not send


3. I am missing the tenants contact details when i try and send a message

Please check at tenancy>tenants that the information is there. If its is showing and the problem persists then delete the tenant and re-add the tenant to the tenancy using “Add existing”

4. The recipients say that they did not receive the email

Check the email has left your account in settings>email and sms history. If they have been sent ask your recipients to check their junk


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