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Troubleshoot the portal synchronisation

1. Received an error message

“We were unable to add/update this property record because the branch_id specified is not a valid branch_id. Please call the Rightmove ADF team if you believe you are using a valid Rightmove Branch_ID,We were unable to add/update this property record because the branch_id specified is not a valid branch_id. Please call the Rightmove ADF team if you believe you are using a valid Rightmove Branch_ID”

You need to ensure you have informed the portal of the connection and that your branch ID is correct.

 

2. Zoopla score of <100%

If you see this warning, please click on ‘fix this’.

Check the address for:

  • Additional Spaces
  • Commas
  • Spelling
  • Road=Rd

If unsure, put the address into Google Maps then copy the result back to Arthur as the Google formatting will be correct.

 

3. My property is not listing

Reason 1: Facebook sync sweeps hourly so don’t expect it to show immediately.

Reason 2: The virtual tour URL not being one that Facebook ‘likes’ – In their documentation that they only support ‘matterport’ .  If not, then it will prevent the advert from being uploaded. Facebook still does not support virtual tours as yet anyway

Reason 3: My unit is showing status as let as opposed to available to let

 

 

 

 

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