Close Navigation
Property Manager Sign up as a
Property Manager
It takes just 15 seconds with no credit card needed

By submitting your details, you are agreeing to our Terms and Conditions

Troubleshoot the portal synchronisation

1. My property is not listing

Reason 1:  On Facebook, the sync sweeps hourly so don’t expect it to show immediately.

Reason 2: The virtual tour URL if not matterport may prevent the advert from listing – Their documentation show they only support ‘matterport’ .

Reason 3: My unit is showing status as let as opposed to available to let

Reason 4: portal cannot verify the portal address against post office or google maps

2. Received an error message

“We were unable to add/update this property record because the branch_id specified is not a valid branch_id. Please call the Rightmove ADF team if you believe you are using a valid Rightmove Branch_ID,We were unable to add/update this property record because the branch_id specified is not a valid branch_id. Please call the Rightmove ADF team if you believe you are using a valid Rightmove Branch_ID”

You need to ensure you have informed the portal of the connection and that your branch ID is correct.

 

3. Zoopla, Facebook, Rightmove score of <100%

If you see this warning, please click on ‘fix this’.

Check the address for:

  • Additional Spaces
  • Commas
  • Spelling
  • Road=Rd

If unsure, put the address into Google Maps then copy the result back to Arthur as the Google formatting will be correct.

 

 

 

 

 

 

Still have a question?

Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below