Troubleshoot workorders

1. The contractor cannot see tenant details

If the job is pending or completed then access to tenants details are not available

2. The contractor cannot see images attached to the workorder

After adding images  go to workorder documents>share with

3. My contractor is not receiving notifications about a new job on offer

  1. Ensure their mobile notifications are on, on their phones
  2. Ensure notifications are available from settings>automated events>workorder>invite sent to contractor

 

4. User cannot add a contractor

For enterprise users check permissions>contacts. If  no access then no contrcators will show

Still have a question?

Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below