Best practice for setting up management fees is to have no start date/next collection and to select “Ending” as “End of tenancy”.
When the fee type of your recurring charge is set to as a % of rent received, this means your management fee will only generate on receipt of payment from the tenant.
In other words the management fee will only generate when you have paid off the “rent charge on the tenant statement.
To-do: Check your charge is paid off. Check the fee type of the management fee (recurring charges).
Fees put at this level are not related to rent. Rent is received at tenancy level only. Management fees applied to property or unit can only be a recurring fixed amount and not related to rent.
To-do: Add your recurring charge at tenancy level.
Arthur will not apply the charges retrospectively.
To-do: The fee will need to be added manually via the add transaction>payable by owner. This is related to adding a tenancy in 4 easy steps.
Please ensure that there is an associated owner to the property or unit.
If an allocation has occurred simply unallocate and reallocate and the receipt should show up
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