Troubleshoot a Management Fee or receipt not Appearing on the Owner Statement

Check the start date and end date of the recurring charge.

Best practice for setting up management fees is to have no start date/next collection and to select “Ending” as “End of tenancy”.

The fee is a percentage (%) of rent received

When the fee type of your recurring charge is set to as a % of rent received, this means your management fee will only generate on receipt of payment from the tenant.

In other words the management fee will only generate when you have paid off the “rent charge on the tenant statement.

To-do: Check your charge is paid off. Check the fee type of the management fee (recurring charges).

Management fees are applied to unit or property level as a % of rent received

Fees put at this level are not related to rent. Rent is received at tenancy level only. Management fees applied to property or unit can only be a recurring fixed amount and not related to rent.

To-do: Add your recurring charge at tenancy level.

Adding recurring management fees after the rent is generated

Arthur will not apply the charges retrospectively.

To-do: The fee will need to be added manually via the add transaction>payable by owner. This is related to adding a tenancy in 4 easy steps.

The owner is not associated to the property or unit

Please ensure that there is an associated owner to the property or unit.

owner management


Receipt has been allocated to a charge and everything looks correc

If an allocation has occurred simply unallocate and reallocate and the receipt should show up

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