Troubleshoot Reports and Statements

This page will explain common errors that can happen when running system reports and statements, and how to overcome them.

An Internal Error has occurred when opening a report. What does this mean? 

When generating a statement with a large amount of data, this can overflow our default reporting system and cause an error screen to appear – like the one above. To solve this, simply run the same statement with our new list of report builder options.

Report-Level troubleshoot


Statement-Level troubleshoot


What display type should I be using when exporting a System Report?

This depends on the description of each System Report, if it includes ‘(Open in Enhanced Reports)’ – Then it is recommended to select ‘Enhanced Reports’ from the drop-down menu. If it does not contain this in the description, then best to open in ‘Screen’

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