Understanding automated events and actions

An event occurs when a certain set of conditions are met. When it happens, it triggers an automatic action on your behalf. The action is either a communication, a task or a combination of the two.

How will automation help my management?

During the course of a tenancy or when handling tenant issues, there are numerous events that offer an opportunity to trigger automated actions. These are demonstrated by the the two workflows below showing a tenancy and a job. The green boxes display the area where actions can created in response to events.

 Where are these automated events located?

Go to Settings > Manage automated events

How are events and actions displayed?

Events are listed under their relevant groups. Within each grouping there will be the Events > Actions

 

 

 Can more events be created?

This can be achieved by the creation of manual events. Conditions must be met to create the event and trigger the action. Remember, you must be very specific with your conditions, otherwise Arthur will trigger actions for things you weren’t expecting.

 

How to find log of the actions running

 

 

 

Still have a question?

Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below