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Understanding communication

This article looks at:

  1. What type of messages can be sent
  2. How can manual messages be sent
  3. Where can manual messages be sent from
  4. Automated messaging is dealt with under a separate article understanding automated events and actions
  5. Who can receive them

1. What are the types of messages users can receive

  1. Email
  2. SMS
  3. In-app notifications

2. How can manual messages be sent

Messages are either sent;

  • Manually (see below)
  • Automatically via Arthur`s automated events. Automated messaging is found in  automated events

 

 

 

3. Where can manual messages be sent from

Messages can be sent from the following areas:

  • Portfolio level
  • Applicants
  • Viewings
  • Properties
  • Units
  • Tenancies
  • Tenants
  • Guarantors
  • Tasks
  • Work orders
  • Transactions

 

Portfolio level

This is linked to posting group messages

From within any index pages

From within a record 

The example below is that of a property page

 

 

4. Automated messaging

understanding automated events and actions

 

5. Who can receive messages

  • Property managers * You cannot send yourself a message from your own account
  • Applicants
  • Owners
  • Tenants
  • Guarantors
  • Contractors
  • Letting Agents
  • Utility providers (automated only)
  • Council tax (automated only)

 

 

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