Understanding communication

This article looks at:

1. What type of messages can be sent
2. How can manual messages be sent
3. Where can manual messages be sent from
4. Automated messaging is dealt with under a separate article understanding automated events and actions
5. Who can receive them

1. What are the types of messages users can receive

1. Email
2. SMS
3. In-app notifications

2. How can manual messages be sent

Messages are either sent;

• Manually (see below)
• Automatically via Arthur`s automated events. Automated messaging is found in  automated events

3. Where can manual messages be sent from

Messages can be sent from the following areas:

• Portfolio level
• Applicants
• Viewings
• Properties
• Units
• Tenancies
• Tenants
• Guarantors
• Tasks
• Work orders
• Transactions

Portfolio level

This is linked to posting group messages

From within any index pages

From within a record 

The example below is that of a property page

4. Automated messaging

understanding automated events and actions

5. Who can receive messages

• Property managers * You cannot send yourself a message from your own account
• Applicants
• Owners
• Tenants
• Guarantors
• Contractors
• Letting Agents
• Utility providers (automated only)
• Council tax (automated only)