Understanding communication

Where can messages be sent from?

Messages can be sent from the following pages:

  • Applicants
  • Viewings
  • Properties
  • Units
  • Tenancies
  • Tenants
  • Guarantors
  • Tasks
  • Work orders
  • Transactions
  • Portfolio

Who can receive messages?

  • Property managers * You cannot send yourself a message from your own account
  • Applicants
  • Owners
  • Tenants
  • Guarantors
  • Contractors
  • Agents
  • Utility providers

 What are the types of messages users can receive?

  1. Email
  2. SMS
  3. In app notifications

How do you send messages?

Messages are either sent;

  • Manually (see below)
  • Automatically via Arthur`s automated events
Lets look in more detail at sending messages manually. Automated messaging is found in  automated events

Index pages

Within pages

 Top level

Group message

Messages can be sent to:

  • All active tenants in a property
  • All active tenants in the portfolio
  • Specific unit tenants
  • All owners
  • All Contractors

To all tenants in the portfolio or selected properties use property active tenants from the dropdown.

Quick add

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