Understanding communication

This article looks at:

  1. What type of messages can be sent
  2. How can manual messages be sent
  3. Where can manual messages be sent from
  4. Automated messaging is dealt with under a separate article understanding automated events and actions
  5. Who can receive them

1. What are the types of messages users can receive

  1. Email
  2. SMS
  3. In-app notifications

2. How can manual messages be sent

Messages are either sent;

  • Manually (see below)
  • Automatically via Arthur`s automated events. Automated messaging is found in  automated events

 

 

 

3. Where can manual messages be sent from

Messages can be sent from the following areas:

  • Applicants
  • Viewings
  • Properties
  • Units
  • Tenancies
  • Tenants
  • Guarantors
  • Tasks
  • Work orders
  • Transactions
  • Portfolio level

 

From within any index pages

From within a record 

The example below is that of a property page

 

Portfolio level

This is linked to posting group messages

 

 

 

Quick add

This would be to an individual

 

4. Automated messaging

understanding automated events and actions

 

5. Who can receive messages

  • Property managers * You cannot send yourself a message from your own account
  • Applicants
  • Owners
  • Tenants
  • Guarantors
  • Contractors
  • Letting Agents
  • Utility providers (automated only)
  • Council tax (automated only)

 

 

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