Understanding communication

This article looks at:

1. What type of messages can be sent
2. How can manual messages be sent
3. Where can manual messages be sent from
4. Automated messaging is dealt with under a separate article understanding automated events and actions
5. Who can receive them

1. What are the types of messages users can receive

1. Email
2. SMS
3. In-app notifications

2. How can manual messages be sent

Messages are either sent;

• Manually (see below)
• Automatically via Arthur`s automated events. Automated messaging is found in  automated events

3. Where can manual messages be sent from

Messages can be sent from the following areas:

• Portfolio level
• Applicants
• Viewings
• Properties
• Units
• Tenancies
• Tenants
• Guarantors
• Tasks
• Work orders
• Transactions

Portfolio level

This is linked to posting group messages

Messages from index pages

You can post messages from any index page with an individual associated with it. At property level, all the individuals in that property may be in the options to group message or message individually, at unit level it will only be those in that unit and for tenancies it’ll be that individual in that tenancy. It’ll always be shown on the messages tab here:

4. Automated messaging

understanding automated events and actions

5. Who can receive messages

• Property managers * You cannot send yourself a message from your own account
• Applicants
• Owners
• Tenants
• Guarantors
• Contractors
• Letting Agents
• Utility providers (automated only)
• Council tax (automated only)