Understanding incoming tenant issues
To see how to do this on the companion app click here
How do tenant issues get added
Two ways:
- Add a manual task related to a tenancy. This would be used if the tenants did not have access to the app – This is linked to adding a task
- Incoming via the tenant app – This is linked to how a tenant raises an issue
How does the tenant get updated?
Two ways:
- Automated emails and notifications – As a default Arthur has set up for you via automated events and actions automated response emails. * These can be changed according to your needs.
- Via the tenant app – This is linked to how a tenant tracks an issue
How does one get notified of a new incoming tenant issue
Three ways
- Automated emails and notifications – As a default, Arthur has set up for you via automated events and actions automated response emails. * These can be changed according to your needs.
- Via an indicator on the dashboard – see below
- Via a filter on the task index page – see below
Dashboard

Task index page

What functions are available within the task created by the tenant
The key ones amongst many others include: