Understanding incoming tenant issues

 

How do tenant issues get added

Two ways:

  1. Add a manual task related to a tenancy. This would be used if the tenants did not have access to the app – This is linked to adding a task
  2. Incoming via the tenant app – This is linked to how a tenant raises an issue 

 

How does the tenant get updated

Two ways:

  1. Automated emails and notifications – As a default Arthur has set up for you via automated events and actions automated response emails. * These can be changed according to your needs. 
  2. Via the tenant app – This is linked to how a tenant tracks an issue 

 

How does one get notified on a new incoming tenant issue

Three ways

  1. Automated emails and notifications – As a default Arthur has set up for you via automated events and actions automated response emails. * These can be changed according to your needs. 
  2. Via a indicator on the dashboard – see below
  3. Via a filter on task index page – see below

Dashboard

 

Task index page

 

What functions are available within the task

The key ones amongst many others include:

  • Post a message to the tenant and their neigbours
  • Add a workorder
  • Upload and share a document

 

Still have a question?

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