Understanding incoming tenant issues

To see how to do this on the companion app click here

How do tenant issues get added

Two ways:

1. Add a manual task related to a tenancy. This would be used if the tenants did not have access to the app – This is linked to adding a task
2. Incoming via the tenant app – This is linked to how a tenant raises an issue 

How does the tenant get updated?

Two ways:

1. Automated emails and notifications – As a default Arthur has set up for you via automated events and actions automated response emails. * These can be changed according to your needs. 
2. Via the tenant app – This is linked to how a tenant tracks an issue 

How does one get notified of a new incoming tenant issue

Three ways

1. Automated emails and notifications – As a default, Arthur has set up for you via automated events and actions automated response emails. * These can be changed according to your needs. 
2. Via an indicator on the dashboard – see below
3. Via a filter on the task index page – see below

Dashboard

Task index page

What functions are available within the task created by the tenant

The key ones amongst many others include:

• Post a message to the tenant and their neighbors – Understand communication
• Add a workorder – See how to add a workorder
• Upload and share a document – Understand documentation