This article is linked to how do deal with incoming tenant issues and generate a work order
This article looks at
A work order is the digital equivalent of a worksheet to be given to a contractor to carry out work.
Work orders can be added to:
This related to understanding the hierarchy
These are either added;
To add manually go to workorder>statement>add a transaction. This article is linked to how to handle incoming contractor invoices
The transaction will be linked to the work order and there is an option to create two transactions.
Contractors can do many things within there app. This is linked to an article showing the functionality within the contractor app
This is linked to owners approving a quote
Question: What if my Contractor does not want to use Arthur?
Answer: You can still create work orders and accept it on their behalf. Alternatively, contractors can accept the job via the email sent to them. You can further print the work order and email to them. We advise the app is the most efficient route to handling jobs.
Question: If my contractor accepts the job or the job is pending can I cancel or put on hold
Answer: yes you can
Question: Do contractors see the tenants’ contact details?
Answer: Only once the job has been allocated. If you do not want them to have access to details you need to tick no access within the work order.
Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below