How to “Undo” a Payment in QuickBooks


In this scenario, the user has allocated money to the wrong invoice in QuickBooks and synchronized that with Arthur, producing two problems:

  1. An incorrect match of a payment in QuickBooks.
  2. A corresponding allocation of the invoice in Arthur.


Find the payment made in QuickBooks:

Banking > In QuickBooks;

and then click “Undo” on the payment that has been incorrectly matched (this will return the payment back to the “For Review” tab.

Once you have done this, go back to Arthur to synchronise:

The charge should now be unallocated and the receipt voided on the original statement in Arthur.

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