When a tenant raises, Arthur will raise a tasks in order to deal with the issue raised. As a default Arthur has set up for you via automated events and actions. * This can be changed according to your needs. This article is linked to tenant raising and tracking issues
1/ Tenant receives an email confirming the issue has been forwarded. This article is linked to
2/ Property manager receives email and push notification to the app of raised issue.
2/ A task for the property manager is created . This is linked to understanding tasks. Please also visit the workflow for dealing with incoming tenant issues
Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below