When an automated action (send message or tasks) fails to run there are three things to check.**PS if its a message please ask your recipient to check their junk mail
Check the logs to see whether emails are going out
Check the tenants or applicants email: is it there or has been incorrectly entered.
Tenancies>Open/View a Tenant>Tenants>Check The Email
Viewings>Open/View a Viewing>Applicants
Check the automated action is active. Go to Settings>Automated Events>Group/Category>Automated Event>Action
Ensure there is a tick in “Action is active and will run”
Check that a recipient has been chosen: go to Settings>Automated Events>Group/Category>Automated Event>Action
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