When an automated action (send message or tasks) fails to run there are three things to check.**PS if its a message please ask your recipient to check their junk mail
Follow this link to see the message has left your account. Seeing all messages that have left your account
Check the tenants or applicants email: is it there or has been incorrectly entered.
Tenancies>Open/View a Tenant>Tenants>Check The Email
Viewings>Open/View a Viewing>Applicants
Check the automated action is active . Go to Settings>Automated Events>Group/Category>Automated Event>Action
Ensure there is a tick in “Action is active and will run”
Check that a recipient has been chosen: go to Settings>Automated Events>Group/Category>Automated Event>Action
If this fails to solve your issue please come back to us on the chat with details of the issue
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