If you want to send an automated reminder to a contractor that the job has still not been accepted manual events are a good way to set those up. A custom trigger is required based on time
Go to preferences>automation
Step 1
Chose area
Step 2
Step 3
Set up the conditions
In this case, its workorders pending and created date -7 days
Step 4
Add the action to the trigger.
This is linked to how to add action to tiggers
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