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How to use automation to create an alert to a tenant issue remaining pending after x no of days

This article is linked to understanding automation

A custom trigger is required based on time

Go to preferences>automation

 

Step1

Choose the area for the trigger

 

Step 2

Choose timed

 

Step 3

Set the conditions. In this example, it’s based on a created date 7 days ago and the status remaining pending

 

Step 4 

Add the action to the trigger. This is linked to how to add an action to a trigger

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