Close Navigation
Property Manager Sign up as a
Property Manager
It takes just 15 seconds with no credit card needed

By submitting your details, you are agreeing to our Terms and Conditions

How to notify tenants of late rent

This article is linked to:

Notifying a tenant they are late for rent can be done automatically or manually.


This is where Arthur will send out a notification on your behalf. To do this go to Settings>Automated Events>Financials. This article is linked to understanding triggers and actions.

Step 1

Once you have opened Automated Events, click on the + next to Financials>Add trigger


Step 2

For this step, you need to create a “Timed Event“- e.g. a rent demand 7 days after it was due.

Choose “Created Date” i.e the date the transaction is created and type in “-7 days” – This means that 7 days after the transaction was created.

Add your chosen transaction type as either direct rent or rent charge, or both if you use both.

Step 3

Now that the event has been created you are ready to add the “action” that delivers the communication. This is linked to how to add actions to triggers.


Create a title.

Ensure you add it to the activity log so it shows in the activity log when sent.


Send to: Tenants

Create the email and add the variable “Tenant Overdue Transactions”


Email sent



Creating emails that send manually is done very much in the same way as above but at a Tenancy level. These emails will be created the once and sit ready for you to send at any time

Step 1

Once you have opened Automated Events>Tenancies>Add a trigger


Step 2

At this step, you are creating a “Manual” action.


Step 3

Now that the event has been created you are ready to add the “action/s” that deliver the communication as shown above in Step 3. In this example, we created 3 emails.

  1. 7 day
  2. 14 day
  3. 21 day


How to view and send these manual actions

Go to Tenancy>More>See automated actions listed.



Still have a question?

Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below