How to notify tenants of late rent

Notifying a tenant they are late for rent can be done manually or automatically

Manually

When tenant is late for their rent, Arthur has the ability to message the tenant. This is either by

  • Email
  • SMS
  • Push notification to the app

Step 1 Setting Up Your Message

Go to Settings>Automated Events>Rents

Step 2: Sending Your Late Rent Message

Go to Dashboard>Overdue Tenant Rent Statement>Late Rent>Click on the Drop Down>Send Overdue Rent Message

This will be recorded in:

  • Activity log of the Tenancy
  • And a copy will be in Tenancy>Summary

 

Automatically

This is where Arthur will send out on your behalf. To carry out this go to Settings>Your Account>Automated Events

Step 1

Once you have opened Automated Events, click on the plus sine next to Financials>Add Manual Event

Step 2

What you are doing at this step is creating a “timed event“- A rent demand 5 days after it was due

Choose “created date” i.e the date the transaction is created and type in “-5 days” – This means that 5 days after the transaction was created

Step 3

At this point now that the event has been created you are ready to add the “action” that delivers the communication

Add the action:

At this point decide how you want the message delivered

  • Email
  • SMS
  • Push notification

In the example below I have chosen “push notifications”

If you want more than one method of delivery create another action.

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