In order to run a sync you must have completed the integration between Arthur and QuickBooks Online Plus, see below for articles on integrating with QuickBooks:
How Integrate Arthur and a Clean Version of QuickBooks Online Plus
QuickBooks Online Plus Integration Checklist
Go to Financials > Go to QuickBooks Online Screen > Let’s Synchronise with QuickBooks Online > Start Synchronise
Note: Always run a sync on “All”, unless advised otherwise by a Arthur team member.
Note: Never tick the “synchronise all records” box, unless advised otherwise by a Arthur team member.
Go to Tenancies > Select the Tenancy > Click More > Synchronise this Tenancy with Quickbooks
Go to Financials > Go to QuickBooks Online Screen > Schedule Synchronise > Configuration
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