*Subject to availability
1. Incorrect analysis code for rent
Ensure that rent charge is your chosen rent code and NOT direct rent (Arthur’s default position). This is related to setting up your default rent position.
2. Incorrect paid to/by
Make sure when you add a transaction and want it to show on the “Property Owner Statement” you select paid to/by “Property Owner”.
3. Funds already remitted
Once transactions have been remitted they will not show on the statement. To view, these transactions look within the remitted transaction
4. Management Fees
Please check your management fee types. Fees based on rent received will be applied when funds are received and will only show if number 1 above is observed.
**Important- Recurring Management fees added after rent has been generated will not be applied retrospectively. You will need to add a manual transaction for this unless the refurring fee is applied at the point of remittance. In this case, all historic receipts will be accounted for
5. No owner assigned to the unit
Check that you have assigned an owner to the unit.
1. The owner owes money and the remittance won’t work
Remitting will be allowed assuming there is a positive balance to remit. If you have a negative balance un-tick those charges and just remit the rent and management fee. Those charges will remain un-remitted and will remain at the PO remittance screen for remittance at a later date.
Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below