Troubleshoot Property Owner Statement

Incorrect analysis code for rent

Ensure that rent charge is your chosen rent code and NOT direct rent (Arthur’s default position). This is related to setting up your default rent position.

See below video for how get the rent to appear on the “Property Owner Statement” if you have already paid off the “Direct Rent”.

Incorrect Paid to/by

Make sure when you add a transaction and want it to show on the “Property Owner Statement” you select paid to/by “Property Owner”.

Management Fee Dates

Please check your management fee (recurring charge) if “based on payment received” is not dated. (There should be no dates on your management fee recurring charge)

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