Suggesting a solution Available on enterprise only will reduce the number of requests by empowering the tenant to try out solutions to resolve the matter.
At the end of this article we have given you some useful text for common issues for your use.
Once a tenant choses the appropriate description they will be faced with a “Please read” section that may offer a solution or information
Create a task type and share with tenant – This is related to the article understanding task types
Ensure available to tenants is ticked
Add a suggested solution
Here you are creating a email response based on the issue type being raised by the tenant. In the example here we are creating a standard reply based on a number of issue types, reinforcing the points made in the suggested solution.
Go to settings>automated event>task raised by tenant>add manual event
Create the manual event based on task type. See conditions of this event below. This is linked to the article understanding automated events and actions
Create the email action in response to the event conditions being met. This linked to the article adding an action
Create the email recipient all tenants
Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below