Understanding how the web form works

Professional and Enterprise packages only.

As part of your package, we provide you with a standard form.  To have your own form built see bespoke forms

Two ways to deploy the form

The applicant form is used to get information about your applicant into Arthur. The form can only be used once per applicant. Once used, in either scenario below, any further updates must be done manually. This is linked to how to use the webform to onboard your tenants


The two scenarios for its use are:

Scenario 1

Adding a brand new applicant on Arthur who is not currently on the system.

URL: http://applicant.arthuronline.co.uk/{SLUG}/tenant/

This information will then come into your system as a new applicant. You should use this for a new registration of interest or self-service portal on your website.

Scenario 2 (Most common scenario)

Updating an existing applicant who is on Arthur but with limited information: e.g. You have created a basic applicant in Arthur whilst doing a viewing and now they want your flat.

To add further information to that applicant you send an alternate URL, This URL enables information to be added to an existing applicant to be updated, removing any need for data entry from a property manager.

URL: http://applicant.arthuronline.co.uk/{SLUG}/tenant/my-application

The tenant will receive an email with a reference that needs to be used to gain access.

Please note:

*Once a final submission is made the applicant can no longer update the details from a form. Updates are made by the property manager manually.

What is the slug?

Your slug is how Arthur identifies which account an applicant should be mapped to.

To locate your slug look in your browser address bar:

E.g. https://system.arthuronline.co.uk/myaccount/dashboards/index. In this example the account identifier (Slug) is /myaccount/ 

How do I know a form has been submitted?

Once a form is submitted by the applicant, an email will go to all property managers with information about a new applicant – see copy of email below. You can update who receives these in your automated events section.


How to brand your form

To add your logo and colours use the link below and again replace the slug again with your slug.



Can I create my own form to meet my business needs?

Yes. Fields can be added and removed, made mandatory or not, document links embedded. However, the first two sections of the standard form must stay as this is how Arthur maps the information. The cost of your own form is £190.00+VAT

Can I resend an applicant form to the tenant for more information once submitted?

These forms are designed to be submitted once only to prevent bots/spam entering your account. If you need a form re-activated, please contact Arthur’s support team.

Still have a question?

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