Understanding the tenancy journey

This article is linked to Adding an applicant

The tenancy journey is reflected by their status within Arthur. This article shows you where to change a status and list all statuses that are incorrectly matched to your tenancy dates.

The different statuses are:

• Prospective – A tenancy that has applied to move in, but they have not signed contracts etc. E.g. they are going through referencing or have put down a holding deposit
• Approved – A tenancy that is waiting for its move in date
• Current – A tenancy currently in its fixed term, as stated in the contract
• Periodic – A tenancy on a rolling contract, with no set end date
• Ending – A tenancy with the property manager or tenant have given notice and there is a set end date
• Past – A tenancy that has been completed
• Rejected – Defined as a tenancy entered in error or a failure to move in

An”expiring” tenancy is NOT a status, but a reminder of a contract end date approaching. This article is linked to expiring tenancies.

**Switching tenancies can be done by the operator or by Arthur. The tenancy status will update the unit status automatically

Manually changing the tenancy status individually

a) Go to: Select tenancy > More > Update status

b) Tenancy index page > Menu > Update status

Manually changing the tenancy status in batch

Automatically changing the status

If you want Arthur to take care of your tenancy status, then you have an option to automate it from Settings > Tenancy setting.

To run your automated actions when the status changes ensure that “automatically set this action to checked when listed” is pre-ticked to run from Settings > Automated Events> Actions.

*Users in Scotland should automate the move from Current to Periodic.

View Mismatched Tenancy Status

This identifies a status that does not match the start or end dates