The tenancy journey is reflected by their status within Arthur. This article shows you where to change a status and list all statuses that are incorrectly matched to your tenancy dates.
The different statuses are:
An”expiring” tenancy is NOT a status, but a reminder of a contract end date approaching. This article is linked to expiring tenancies.
**Switching tenancies can be done by the operator or by Arthur. The tenancy status will update the unit status automatically
a) Go to: Select tenancy > More > Update status
b) Tenancy index page > Menu > Update status
If you want Arthur to take care of your tenancy status, then you have an option to automate it from Settings > Tenancy setting.
To run your automated actions when the status changes ensure that “automatically set this action to checked when listed” is pre-ticked to run from Settings > Automated Events> Actions.
*Users in Scotland should automate the move from Current to Periodic.
This identifies a status that does not match the start or end dates
Our support staff are ready to help with any technical issues.
To get in touch please use our online chat below