Understanding the tenancy status, switching the status and being notified of a mismatch

A tenancy goes through a journey and this is reflected by the tenancy status. This article shows you where to change a status and list all status`s that are incorrectly matched to your tenancy dates.

The statuses available include:

  • Prospective – Defined as a pre-approved tenancy
  • Approved – Defined as an approved tenancy
  • Current – Defined as a tenancy within the terms of the contract
  • Periodic – Defined as tenancy beyond the contractual end date
  • Ending – Defined as a tenancy ending on a specific date
  • Past – Defined as a completed tenancy
  • Rejected – Defined as a tenancy entered in error or a failure to move in

*Note a ” tenancy expiring” is NOT a status but a reminder of a contract end date approaching. This article is linked to expiring tenancies

Switching tenancies can be done by the operator or by Arthur

Manual change

1. Tenancy

Tenancy page


Tenancy index page

Automatically changed

If you want Arthur to take care of your tenancy status then you have an option to automate it from settings>tenancy setting.

To run your automated actions when the status changes ensure that (Automatically set this action to checked when listed) is pre-ticked to run from settings>automated events>actions


View Mismatched Tenancy Status

This identifies a status that does not match the start or end dates



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