Meet the leaders behind Arthur
Our leadership team brings together decades of experience across property, technology, customer success and business transformation, united by a shared commitment to innovation, growth and customer value.
Together, they are shaping the future of property management, helping letting agents and property managers work smarter, grow with confidence and deliver exceptional experiences.
Rachael Baig
Managing Director
rachael.baig@aareon.com
As Managing Director of Arthur (by Aareon), Rachael Baig leads the long-term vision and growth of the business as part of Aareon's UK property technology portfolio. With more than 20 years of experience in technology, strategy and transformation, she has guided organisations through periods of innovation, change and growth. Rachael is passionate about delivering customer-focused solutions that empower property professionals and drive better outcomes across the sector.
Milan Sud
Chief Revenue Officer
milan.sud@aareon.com
Focused on accelerating growth and commercial performance, Milan Sud leads Arthur's revenue strategy across sales, partnerships and customer acquisition. Drawing on experience across PropTech, fintech and SaaS, he has built and scaled high-performing teams within fast-growing technology businesses. Milan is passionate about creating customer-centric growth strategies that deliver lasting value.
Shannon Hamer
Director of Customer Success
shannon.hamer@aareon.com
Shannon Hamer leads Arthur's Customer Success function, ensuring customers realise value at every stage of their journey. Her experience spans SaaS, property technology and media organisations including Zoopla, The Economist and Landmark Information, where she built customer-centric teams and service strategies. Shannon is passionate about helping customers achieve their goals while driving long-term business success.
Natalie Ho
Chief People and Culture Officer
natalie.ho@aareon.com
Natalie Ho is responsible for shaping Arthur's people, culture and sustainability strategy, helping create an inclusive environment where individuals and teams can thrive. With extensive experience across private equity-backed software businesses, she has supported organisations through growth, transformation and acquisition. Natalie is passionate about building high-performing cultures that support both business success and positive social impact.
David Synott
Chief Technology Officer
david.synott@aareon.com
With nearly 30 years of experience in software and SaaS, David Synott leads Arthur's technology strategy, engineering excellence and platform innovation. Having guided teams through major technological and organisational change across multiple industries, he is focused on building scalable, reliable technology that delivers real value for customers.
Mark La Pensée
Chief Product Officer
mark.lapensee@aareon.com
Mark La Pensée oversees product strategy and innovation at Arthur, bringing more than two decades of experience across telecoms, travel, public safety and PropTech. He specialises in turning complex industry challenges into practical digital solutions and is passionate about building products that improve the way people work while delivering meaningful customer impact.
Dr Mohammad Alomari
Chief AI Officer
mohammad.alomari@aareon.com
Leading Arthur's AI strategy and innovation agenda, Dr Mohammad Alomari drives the adoption of artificial intelligence across products, operations and customer experience. With around 20 years of experience spanning academia and industry, he has delivered AI-powered solutions across PropTech, legal technology, healthcare and energy management. Mohammad is a strong advocate for responsible AI and intelligent experiences that seamlessly deliver value for customers.