Sandra Castejón Head of Property Management
We are a residential lettings agency headquartered in Barcelona, Spain, but we have offices across Spain, including: Sitges, Madrid, Costa Brava, Valencia, Malaga, Ibiza, etc.
What are your biggest operational challenges?
Managing financials, tasks and maintenance issues:
Tracking statements and reports:
The lack of communication and manual processing:
How has Arthur helped you overcome these challenges?
Managing Financials, tasks and maintenance issues:
Tracking Statements and Reports:
Communication and using Automated processing:
Our custom events are automated and get triggered at the right time – whether that’s emailing our tenants or creating tasks! I know I can always count on this feature.
What add-on features do you find most useful?
Definitely the automated events feature, this has saved us a lot of time, events are automatically triggered, and this ensures nothing gets missed!
How did you find the on-boarding process?
The process was very good. We had online meetings with the Arthur team who helped us set up our portfolio correctly, and they then spent 4-5 months helping us out, giving us several tutorials, so we were comfortable using Arthur and we know how to execute all the different functions the system allows.
What do you think of Arthur’s ongoing customer support?
The Arthur support is excellent – they always reply to our queries very quickly! The customer support department is always there for us if we have any questions on how to operate our bespoke statements and reports. They are brilliant with typing out quick responses and sending GIFs!
How much has your business grown since you started using Arthur?
Since joining Arthur in 2017, we have grown from 30 to 110 Units.
How much time has using Arthur saved you and your team?
We’re already seeing our business operations being managed better, to be exact, we are saving 8 hours per week thanks to Arthur. We’re not yet saving time across the rest of our departments, however we believe that this will come in time.
We work all day with Arthur, it is our only tool in the department. Earlier this year, we completely changed the structure of our company, to base it off that of Savills Company. This would not have been possible working with any other tool but Arthur! We really appreciated the communication with the Arthur team, and the flexibility the software offers us, which we can accommodate to our needs.