Am I committing to anything?

There’s no contract! Simply pay month on month for the amount of units in your account. Plus, you can upgrade or downgrade at any time!

Do you offer a free trial?

Yes! We offer a free 30 day trial of our standard package. During the trial you’ll get access to all features and help from our amazing customer service team. After the trial, you’ll be invited to select your desired package.

*If you downgrade, you will permanently loose any data associated with features from your old subscription package that are not available on your new package

What payments types are accepted?

We accept most credit card or direct debit. For high volume Enterprise customers, we can support invoicing as well.

Can I re-open an old account?

Most of the time it is possible to transfer your old data to a new account. Contact support for more information.

Can I change my plan?

Yes, at any time! If you upgrade or downgrade, the new payment plan will change at the end of your current subscription period.

*If you downgrade, you will permanently loose any data associated with features from your old subscription package that are not available on your new package

Will the price for my plan ever change?

Whenever we update our pricing, all existing plans are “grandfathered” for an extended period of time, meaning you can stay on your existing plan and price. However, when an old version of the system can no longer be supported, a user will be required to move to a newer version, which may involve a price change.

*Please note, if you change from your current plan, you will not be able to revert back to the ‘grandfathered’ pricing model at a later date.

What are team members?

Team members are the people you work with: managers, letting agents, accountants. Add them to they system to make the most of Arthur. At Enterprise level, you can even determine what each member gets to see.