Below are some common questions that are asked regarding data protection

How secure is my data?

Arthur Online’s database is built with encrypted software, meaning the only people who can access your account is the people you appoint and the support staff you give consent to.

Where is my data stored?

Arthur Online uses co-located servers provided by Amazon Web Services, the most powerful object storage platform in cloud today. It is also the world’s largest global cloud infrastructure, delivering a customer promise of 99.99% durability.

How often do you back up your servers?

We back up our database record servers every 24 hours.

Can I back up my own data?

Arthur provides a bulk back-up service that will include: property, unit, tenancy, tenant, property owner, contractor, inventory, certificate dates, viewings and work orders. This can be found by going to Settings>Back up my data. Visit this article for more guidance. Financial and task information can be backed up through the Reports area. Documentation must be downloaded separately.

When will Arthur Online access my data?

Arthur Online will always ask for consent before accessing your account. Examples of when a member of the Arthur Online team may have to access your account are: in order to investigate and fix an issue, complete a Xero integration, create a bespoke statement. In certain situations, Arthur Online will require you to verify your identity before completing any work.

What do you do with my data?

We do not provide personal or non-personal data to third parties other than those named in our Privacy Policy. We value your information as much as you do, our policy ensures we are committed to the protection of your data.

What happens to my data if I leave?

Arthur Online will remove all data from the system on receipt of a written request from the main contact of the property manager account. This is due to requirements within the GDPR. You can view our full privacy policy here.